FAQs
General Questions
What is your return policy?
At Crido, customer satisfaction is paramount. Although we don't usually accept order returns, we recognize unforeseen circumstances. If your product arrives damaged, contact our support team at support@crido.in within 48 hours of receiving the products. We'll facilitate a return or exchange, prioritizing your trust in us. We're dedicated to seamless shopping. Refund amounts will be processed within 7 to 10 working days and sent to your payment account. Your confidence in our products drives us. Experience hassle-free transactions while exploring our website or app.
Do you offer international shipping?
We currently offer shipping services exclusively within India. Unfortunately, we do not support international deliveries at this time.
How can I track my order?
Once your order is shipped, you will receive a tracking number and tracking link via email or whatsapp. You can use this number to track your order on our website and app
Both website and app tracking system is separately
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, upi, Wallets and bank transfers.
We accept the following forms of payment by:
- razorpay
- cashfree
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service or fill query form our team as soon as possible to make changes.
Account and Ordering
Do I need to create an account to place an order?
Yes, you need to create an account to place an order on our website or Android app. Creating an account allows us to provide a more personalized shopping experience, keep you updated on your order status, and offer better customer service.
How do I create an account?
To create an account, click on the 'Sign Up' button available on our website or Android app. You can also use the Google login option for a quicker and easier signup process.
I forgot my password. How can I reset it?
Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.
How do I know if my order was placed successfully?
You will receive an order confirmation via email or whatsapp with your order details. If you do not receive this email or whatsapp, please check your spam folder or contact us.
Shipping and Delivery
What are your shipping options?
We offer standard. Delivery times and costs vary based on your location and the shipping method selected.
How long will it take to receive my order?
Your satisfaction is important to us, and we strive to get your order to you as swiftly as possible. Under normal circumstances, you can expect your order to be delivered within 2 to 10 working days. However, please note that delivery times may vary during peak seasons, festivals, and holidays and the delivery location. Despite these potential delays, rest assured that we are committed to ensuring your order reaches you in the best possible condition.
Do you offer free shipping?
We extend free standard shipping for orders exceeding a designated value. Consult our shipping policy for additional details.
What should I do if my order is delayed?
If your order is delayed, please contact our customer service or fill query form with your order number. We will investigate and update you on the status.
Products and Stock
What should I do if I receive a defective or damaged product?
Please contact our customer service team and fill query from within 7 days of receiving the product. Provide your order number and a description of the issue, and we will arrange for a replacement or refund.
How can I check if an item is in stock?
The product page will indicate whether an item is in stock. If an item is out of stock, you can sign up for notifications to be informed when it becomes available.
Do you offer bulk discounts?
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information.
App-Specific Questions
Where can I download your app?
Our app is available for download on the Google Play Store.
How do I install and set up the app?
After downloading the app from the Google Play Store, open it and follow the on-screen instructions to set up your account and start shopping.
What features are available in the app?
Our app offers a range of features, including easy product browsing, secure checkout, order tracking, and customer support.
I’m having trouble with the app. What should I do?
Ensure that you have the latest version of the app installed. If the problem persists, contact or fill query form our app support team for assistance.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at support@crido.in, through our the website or app,
What are your customer service hours?
Our customer service team is available Monday to Saturday, from 10 AM to 4 PM.
Feedback and Reviews
How can I leave a review for a product?
You can review our products by visiting the product page on our website or through our Android app. Simply navigate to the product section to find detailed information, customer reviews, and ratings for each item.
Can I provide feedback about my shopping experience?
Yes, we welcome your feedback. Please use mail Support@crido.in to contact our customer support team.